Return Policy

Our goal is to ensure the item you ordered arrives promptly and works exactly the way it should. We implemented a return policy designed to let you shop with confidence and make things as easy as possible when things don't work out. To get started, reference the specific return policy for the item you are looking to return.

Please read our terms and conditions for the full details of our return and warranty policy.

Firearm Returns

When you receive the firearm at the FFL, please inspect it thoroughly before accepting the transfer. The policies outlined below are only for guns or lower receivers that are picked up from the FFL. Returns are only eligible BEFORE completing the 4473 and taking possession of the firearm and within 3 days of delivery to the FFL.

If a firearm or lower receiver is not picked up within 3 days of arrival, including failed background check, not legally allowed to own, refusal to pick up, or any other reason the transfer is not otherwise able to be completed, the transaction will be cancelled. JUGGERNAUT ARMS LLC will process a cancellation and return of the product, minus any fees, a $30 return shipping fee, original shipping charges, and a 25% restocking fee.

New Gun and New Lower Receiver Return Policy

Once a 4473 is completed and the buyer takes possession of the firearm, all sales are final. As a reminder, new guns are eligible for any applicable manufacturer's warranties. If you need help contacting the manufacturer, please let us know and we'll be happy to assist.

AMMUNITION, OPTICS, MAGAZINES, HOLSTERS, KNIVES, HUNTING GEAR, RANGE GEAR, UPPER RECEIVERS, SUPPRESSOR COMPONENTS & OTHER ACCESSORIES;

JUGGERNAUT ARMS LLC does not accept returns on Ammunition, Optics, Magazines, Suppressor Components & all other accessories. All accessory sales are final. Optics, magazines and other accessories may be eligible for any applicable manufacturer's warranties. If you need help contacting the manufacturer, please let us know and we'll be happy to assist.

Suppressors

JUGGERNAUT ARMS LLC does not accept returns on Suppressors.

ATF DENIALS OR RETURN WITHOUT ACTION

If your FORM 4 application is denied approval, JUGGERNAUT ARMS LLC will refund the full cost purchase, less a $40 processing fee, and 25% restocking fee.  100% of sales tax will be refunded.  If your application is deemed returned without action (RWA) by the ATF, your application will be resubmitted after you resolve your record. Should you choose not to resubmit your application, you will receive your full cost of purchase back, less a $40 processing fee, and 25% restocking fee.

Items Lost or Damaged in Shipment

Please read about our Package Protection coverage for items lost or damaged in shipment.

General Return Guidelines

To start the return process, contact us at info@juggernautarms.com.

If you receive INCORRECT OR MISSING items, please contact us.

Shipping labels are emailed and will need to be printed by the customer.

All returns on orders paid by a credit card will receive a credit to the card used on the purchase once confirmation of receipt of merchandise has been made and inspection has been completed. Depending on your financial institution, refunds are credited between 5 to 10 business days after issuance.

We do not provide an exchange option. Simply place a new order for the desired merchandise. Since items tend to sell out quickly, we recommend immediately placing an order for the replacement merchandise.

JUGGERNAUT ARMS LLC reserves the right to limit or decline returns.

Keep in mind, most manufacturers provide a manufacturer’s warranty, and any product issues should be submitted to the manufacturer first.

Any returns received that do not qualify for our Return Policy may be returned to the customer at their expense. When possible, the expense will be charged to the credit card on file for the purchase. This includes items that are non-returnable, damaged, misused or not purchased from JUGGERNAUT ARMS LLC.

Questions

If you have any questions, please feel free to contact us.